Frances Apparel
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Atelier Client Policy

RETURNS & Refunds.

Clear and direct guidelines on returns, refunds, faulty items, and our same-condition guarantee.

★ The Same Condition Guarantee

"If the product is returned in the same condition that was given, we will issue a full refund."

Items must be sent back unworn, unwashed, unaltered, and with all original designer tags intact within the relevant returns window (7 calendar days of delivery).

Chat with Return Concierge
Exchanges & Unwanted Items

Can I exchange my items?

• We don't offer exchanges.
• We don't accept returns for unwanted items after the relevant returns period.

If you require a different size or style, please return your eligible item in original condition for a refund and place a new order on our store.

Order Discrepancies

Returning a faulty or incorrect item?

• If you've received something you haven't ordered, please send it back to us and we'll refund you as soon as it arrives back to us.
• If you choose to return, it's your responsibility to pay for your return.
"Fill in the section on the back of your delivery slip to say the item is incorrect and put it inside your parcel when you send it."
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CAUTION

If we suspect someone after wearing their purchases and then returning them, or the items returned don't match what we sent then we might have to make a complaint regarding the account.

If this happens to you and you think we've made a mistake, please get in touch with us and we'll be happy to discuss it with you.

Return Instructions

How to Send Back Your Return Parcel

1

Complete Delivery Slip

Fill in the section on the back of your delivery slip detailing the reason and place it inside the parcel.

2

Ship Return Parcel

Dispatch the package to our studio: DUTSE-PE MODEL MARKET, Abuja, Nigeria (return shipping covered by sender).

3

Arrival & Refund

We will inspect the item and issue your refund as soon as it arrives back to us in its original condition.

Have questions about your return? francesapparel4@gmail.com
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